Terms & Conditions

Lanclovesexport ("we", "us", "our") operates mail.lanclovesexport.ch. By accessing or placing an order with us, you agree to these Terms & Conditions. If you do not agree, please do not use the website. For questions, contact support@lanclovesexport.lk or 034 420 01 01.

We take care to display product information, images, and specifications accurately; minor variations in color, finish, and packaging may occur. All products are offered subject to availability. We reserve the right to limit quantities or cancel orders (with a full refund) if stock is unavailable or pricing was clearly in error.

All prices on the site are shown in USD unless otherwise indicated. Prices may change at any time without prior notice. Displayed prices exclude shipping, customs duties, import taxes, and local charges that may apply in your country.

For exports: any customs, import VAT/GST, brokerage, or handling fees are the buyer’s responsibility and are collected by the carrier or customs authority in your destination country.

Your order is an offer to purchase. We will confirm receipt by email; this acknowledgement is not acceptance. A binding contract is formed only when we dispatch the goods and send a shipment confirmation. We may refuse or cancel an order prior to dispatch if we suspect fraud, pricing errors, or supply constraints.

We accept the payment methods shown at checkout (e.g., bank transfer or approved gateways). You agree to provide accurate billing details and ensure sufficient funds. Orders paid by bank transfer are processed after funds clear. If payment is not received within the stated window, the order may be cancelled automatically.

We ship both domestically and internationally using trusted couriers. Estimated dispatch and delivery windows are provided at checkout and may vary by destination, customs processing, peak periods, and service disruptions.

Risk of loss passes to you upon delivery to the address you provided (or to the carrier if the shipment is made under your account/instructions). Please inspect parcels upon delivery and notify the carrier and us promptly if damage or tampering is evident.

International recipients are responsible for compliance with local import regulations and for paying any duty, tax, or clearance fees. Delays caused by customs are outside our control and do not entitle the buyer to cancel or claim damages. If a parcel is returned due to refusal to pay duties or inability to clear customs, refunds (if any) will exclude shipping and any return/handling fees charged to us.

To request a return, contact us within 2 days of delivery with your order number and photos where relevant. Returned items must be unused, in original condition with all packaging, accessories, manuals, and security/warranty stickers intact.

For hygiene-sensitive items, integrated circuits (ICs), tools, consumables, and custom/special-order goods, returns are not accepted unless required by law. Approved returns are shipped at the customer’s expense. We may reduce refunds for missing, damaged, or non-resalable items.

Unless stated otherwise on the product page or invoice, products carry the manufacturer’s warranty only. Warranty coverage, duration, and procedures vary by item. Warranty is void if serial or warranty labels are removed or tampered with, or if damage is caused by misuse, improper installation, modifications, liquid exposure, impact, or unauthorized repair. Where applicable, our responsibility is limited to repair or replacement of the defective item at our discretion. Turnaround depends on parts availability.

For technical parts (e.g., displays, batteries, ICs, tools), professional installation is strongly recommended. We are not liable for damage arising from improper handling or installation.

You are responsible for maintaining the confidentiality of your account and for all activities under it. Do not misuse the site, attempt to bypass security, or engage in scraping or reverse engineering. We may suspend accounts that breach these terms.

All content on mail.lanclovesexport.ch—including text, graphics, logos, photos, and layout—is owned by or licensed to Lanclovesexport and protected by applicable laws. You may not copy, reproduce, or distribute site content without our prior written consent.

To the fullest extent permitted by law, Lanclovesexport will not be liable for indirect, incidental, special, or consequential damages, loss of data, loss of profits, or business interruption. Our total liability for any claim relating to a purchase is limited to the amount you paid for the product involved.

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, war, labor disputes, pandemics, government actions, or carrier disruptions.

These Terms are governed by the laws of Sri Lanka. Courts located in Sri Lanka will have exclusive jurisdiction over disputes, without regard to conflict-of-law rules.

We may update these Terms & Conditions from time to time. Changes take effect when posted on mail.lanclovesexport.ch. Continued use of the site after an update constitutes acceptance of the revised Terms.

Questions about these Terms? Contact Lanclovesexport at support@lanclovesexport.lk or 034 420 01 01.